Shipping Policy

1. PRODUCTION AND SHIPPING POLICY

1.1. Overview

Shipping fee is calculated based on the customer's location and the selected shipping method when placing the order. In general, the shipping fee combined with all the items cost equals the total amount for your order.

For the latest updates about extended production and shipping time frames, please check the Article 1.2 & 1.4 in this policy.

In general, once you create your first product and place your order, you will probably be wondering what will happen next. Let's take a look at the process.

Please note that all days mentioned are business days. These days apply to weekdays and do not apply to weekends and holidays.

Day 0: When the end customer places an order; we accept the order from you and then hold the order in our system for a twelve-hour wait period (“pending” time) to change any information or quantities, colors, items, etc... After those twelve hours, we automatically route your order to the vendor for production.

Days 1-6: Our vendors typically take between 0-6 business days to produce your order before it is shipped. Production delays can occur sometimes which may result in taking upwards to 9 business days to produce your product and this can be dependent on the type of product being produced.

· The first day of production is the first business day after the order is placed.

· Weekends are not included in production time, even though many of our vendors do staff their production lines over the weekend.

Day 3-6: Tracking is provided to your order when the vendor prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as "Shipped", please allow up to 48 hours for the tracking link to update.

(In some cases, orders will have Pre-tracking for customers to track before putting into the production. Information will be updated within 5 to 7 business days.)

Day 6+: Depending on the shipping method and your customer's location, the delivery itself may take up to 12 business days in the US/EU or up to 30 business days if you’re shipping products produced internationally.

Most US/EU domestic packages sent with standard shipping arrive within 12 business days.
Express deliveries usually arrive within 6 business days.
Shipping packages internationally are usually delivered within 30 days from the ship date.

Unfortunately, not all tracking events are recorded with shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).

There are some factors beyond our control that may extend the delivery window, including but not limited to:

Packages may be handled by multiple carriers
Local customs department processing time
Failed delivery attempts for incomplete or inaccessible addresses
Strikes or labor disruptions at courier companies
Bad weather or any force majeure events such as hurricanes or floods

For these reasons, we cannot guarantee a delivery date with certainty for deliveries. We appreciate your patience and will keep you updated.

1.2. Production Lead Time

1.2.1. Expected Production Lead Time

95% of our parcels are delivered within these time frames. The production times are shown for stocked apparel items. Occasionally, some items are not kept in stock at the manufacturer, which may incur a longer production time.

The percentages displayed in the table are the percentage of orders at that specific stage/number of days in production. Date ranges for the data are trailing 2 weeks.

1.2.2. Delays in production

While 95% of our orders are produced within the production timelines, there are a few cases where an order may unavoidably fall outside of the expected production window which results in delays.

Reason for delay:

· The product failed quality control: Manufacturers will immediately reprint an item if it fails quality control. This reprinting process may require an additional 1–2 business days as the vendor has to recheck the image file, ensure their equipment is in good working order, and reprint the item.

· Blank products on back-order: Our vendors keep inventory on hand for our most popular colors, models, and sizes of apparel. Occasionally a vendor may have trouble locating additional stocks when supplies run low. In these cases, we may move your order to a new vendor who is fully stocked, or authorize the use of a substitute blank product. Take a look at our Article 7 Substitution Policy in Return Policy.

Please note that during high volume seasons or holidays, like Christmas and Thanksgiving, order volumes may double or triple. Our vendors staff up to accommodate these order volumes, but you may still experience 3–4 business day delays in production occasionally.

Please be aware that you may not get all items in the same order at the same time, as not all items are shipped chronologically. Products may have variances in which may affect their production times which results in different times that the order is shipped. The most common scenarios that might cause orders to not be shipped chronologically are:

o Your item most likely failed the quality control and the manufacturer is reprinting your item.

o Your item is being printed in different manufacturing facilities resulting in different production times.

1.3. Shipping Fee Calculation

Shipping fees are calculated based on the following parameters:

· Vendor location (where the product is produced).
· The carrier used.
· The shipping method selected.
· Shipping destination. Most of our products have a flat shipping scheme.

If you're ordering products and ship them within certain US territories, they will also have different pricing and shipping time. These US territories include Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.

If an order is produced by multiple vendors (e.g. your order contains a mug and a canvas), you will be charged for separated packages, as they are being shipped from separated locations.

1.4. Shipping Lead Time

We work daily with our shipping providers to monitor timelines and optimize them. Shipping time can vary for both products and variants. Variances in shipping time can occur due to the following scenarios:

· Increase in overall shipping times during the holiday peak season.
· International orders with limited tracking as they go through customs and are being shipped by sea/air.
· USPS orders that require extra delays during sorting.

a) The percentages in the table are the percentage of orders at the specific stage/number of days in transit. The table below applies to standard shipping domestically within the US or within the EU countries. Expected delivery time is within 2 weeks.

b) The percentages in the table are the percentage of orders at the specific stage/number of days in transit. The table below applies to standard shipping from the US or the EU countries to the rest of the world. Expected delivery time is within 4 weeks.

c) Expected Shipping Time

Do not contact our support team for orders in transit for less than the expected shipping time. Please contact our support team if you have orders in transit for longer than the timeframes listed below.

Orders within US/EU

Orders outside US/EU

We have also experienced instances where an order may take upwards of a month to deliver. Not all tracking events are updated in real time, and this may cause a shipment to appear stalled at a particular place.

There are also other factors beyond our control that may extend the delivery window, including but not limited to:

· Packages being handled by multiple carriers when handed off to local carriers.
· Local customs department processing time.

For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.

Shipping Delays Update

As using pre-track, the tracking information can be delayed and will be updated within 5 to 7 business days. There are few countries such as Canada, Australia, New Zealand that will not be updated until the package arrived. In this circumstance, after 17 to 21 business days, we will reprint or refund if the customer has not received the package depending on the cases.

Shipping delays may occur during the holiday season due to the current economic climate for the major shipping carriers. We recommend you keep up to date with the latest news from the major carriers to understand any shipping and delay expectations.

1.5. FAQ on Production and Shipping

i. Which types of shipping methods does Monsterhoods provide?

We are collaborating with USPS, UPS & DHL, offering standard, express, & international shipping on all of our products. Shipping prices vary based on the size/weight of the order.

Standard is the most cost-effective shipping method we offer. A combination of shipping services is used (based on destination) to ensure your packages are handled as efficiently as possible. It is best used with customers who aren’t in a rush to get their products delivered. Transit time averages 3–10 business days within the contiguous United States, EU, & UK.
*Economy transit times are not guaranteed & may increase during the holiday season.

Express: Our express shipping option offers faster delivery times compared to standard shipping methods. Transit time is 2–5 business days.
Express in the US: Express service is not available for Alaska, Hawaii & Puerto Rico, PO Box.
Express in European countries: Express service is not available to GB, Norway, Switzerland & Iceland.

ii. Where are the orders produced and shipped from?

Every order is printed and shipped from a third-party vendor that specializes in specific print-on-demand products. Orders may be routed to one or more vendors depending on product types and delivery locations.

iii. Do you deliver every country?

We offer worldwide shipping, however, depend on different types of products, we will have the exception as following:

• All products: Cuba, Falkland Islands, Iran, North Korea, Russia, Somalia, Sudan, Ukraine, Colombia, South Africa, UAE (Abu Dhabi, Dubai, Sharjah, Umm al-Qaiwain, Fujairah, Ajman, Ra's al-Khaimah, Kingdom of Bahrain), Seychelles Island, Kazakhstan, Arab Saudi, Oman, Qatar, Marshall Islands, Santa Cruz de Tenerife (Spain), Malta, Cayman Islands, Mauritius, Isarel, Panama, Uzbekistan, Kyrgyzstan, Bahamas, Ghana, Réunion, Åland Islands, Turks and Caicos Islands, Ecuador, Isle of Wight, Saint Martin, Matheson Island, Aruba, Guatemala, Canary Islands (Spain), Las Palmas de Gran Canaria (Spain), Mozambique, New Caledonia, Jordan, Belarus, Guadeloupe, Equatorial Guinea, Argentina.
• 2D Apparel: Mexico, Brazil
• 3D Apparel: US (AE, AP, PR, VI, HI, GU, MP, AK and military areas: APO, FPO), Turkey.

Full tracking is provided for the following countries: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, German, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, & Switzerland.

*For any countries not listed above, tracking will be rejected once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates or delivery confirmation, therefore we are not liable once they have been transferred to the international carrier.

iv. Why isn't my tracking number updated accurately?

Tracking numbers are generated when the shipping label is created. Carrier processing delays may cause updates to appear delayed.

v. Why did my order go past the expected delivery time?

If your order has not arrived after 21 working days, please contact Customer Service at support@monsterhoods.com.

vi. Can I ship the order to multiple addresses?

We only offer single destination shipping.

vii. Can I ship to a PO box or Military APO/FPO?

Yes. Tracking status marked as delivered will be considered final.

viii. What happens if I don't update the information on the shipping label?

If a package is returned due to missing shipping information, it will be donated immediately.

ix. Will VAT taxes be charged?

All taxes and duties are the responsibility of the recipient.

Shipping Warranty Policy

We offer shipping warranty coverage for all orders placed with Monsterhoods.

Package Integrity: We guarantee all packages arrive in good condition.
Lost Packages: We will replace or refund lost packages.
Stolen Package: Maximum liability is $150, subject to police report, carrier delivery confirmation, and correct address provided.

Warranty timeframe: Claims must be submitted within 14 working days of delivery or within 30 working days after the maximum estimated delivery date.

Please email all warranty claims to support@monsterhoods.com with subject line “Shipping Warranty”.

Exclusions include acts of God, incorrect address information, and unforeseen circumstances beyond carrier control.

The election of Shipping Warranty is optional and does not cover orders over USD 150.00 in value.

We reserve the right to change pricing and terms at any time.