FAQs – Monsterhoods

FAQs

Effective Date: July 14, 2026

Welcome to the Monsterhoods Frequently Asked Questions page. Here you'll find answers to the most common questions about ordering, shipping, payments, returns, and customer support.

Summary

We currently ship only within the United States.
Standard shipping is $6.99 per order.
Orders are prepared within 1–2 business days.
Delivery typically takes 2–6 business days.
Returns are accepted within 60 days of delivery.
Approved refunds are processed within 7 business days.
We accept major credit cards, PayPal, Shop Pay, Google Pay, and Venmo.
Customer Support is available Monday through Saturday, 8:00 AM – 7:00 PM Eastern Time (ET).

Ordering

How do I place an order?

Simply browse our products, add your desired items to your shopping cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.

Can I change my order after placing it?

Yes, if your order has not entered processing.
Please contact us as soon as possible, and we will make every reasonable effort to update your order.

Can I cancel my order?

Yes, cancellation requests are accepted before your order enters processing.
Once an order has been processed or shipped, it generally cannot be canceled.

Shipping

Where do you ship?

We currently ship only within the United States.
We do not offer international shipping.

How much does shipping cost?

Standard shipping is:
$6.99 per order
There are no hidden shipping charges.

How long does shipping take?

Our estimated shipping timeline is:

Order Preparation: 1–2 business days
Delivery: 2–6 business days

Delivery times may vary depending on your location and carrier operations.

Which shipping carriers do you use?

We ship using trusted carriers including:

USPS
UPS
FedEx

Carrier selection depends on the destination and operational availability.

Will I receive tracking information?

Yes.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier information.

Payments

Which payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
Diners Club International
JCB
UnionPay
Elo
PayPal
Shop Pay
Google Pay
Venmo (available for eligible U.S. customers)

Only payment methods displayed during checkout are available. Express checkout options such as Shop Pay, Google Pay, and Venmo may vary depending on your device, browser, and eligibility.

What currency do you use?

All prices are displayed in:
United States Dollar (USD)

Are there any hidden fees?

No.
The final order total, including shipping charges and any applicable taxes, is displayed before you complete your payment.

Returns & Refunds

What is your return policy?

We accept eligible returns within 60 days from the delivery date.
Please review our Return & Refund Policy for complete eligibility requirements.

Is return shipping free?

Yes.
Approved returns receive a prepaid return shipping label at no cost.

How do I request a return?

Contact our Customer Support with:

Your order number
Your name
The reason for the return
Photos if the item is damaged or incorrect

If approved, we will email you a prepaid return label.

When will I receive my refund?

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
Your payment provider may require additional time to post the refund to your account.

Products

What products do you sell?

Monsterhoods currently offers:

Dresses
Jackets
Skirts

Will the product look exactly like the photos?

We make every effort to display our products accurately.
However, slight differences in color may occur due to monitor settings, lighting conditions, and device displays.