Effective Date: July 14, 2026

At Monsterhoods, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below. This policy explains our return eligibility, refund process, exchanges, and customer responsibilities in a clear and transparent manner.

Summary

• Returns are accepted within 60 days of the delivery date.
• Refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
• Return shipping is free for approved returns.
• A prepaid return shipping label will be sent to your email after your return request is approved.
• No restocking or storage fees are charged.
• Products must be returned in their original condition unless defective or damaged upon arrival.
• Customers should contact us before returning any item.

Return Eligibility

You may request a return within 60 days from the date your order is delivered.

To qualify for a return, the item should:

• Be returned within the 60-day return period.
• Be in its original condition.
• Be free from unnecessary damage caused after delivery.
• Include all original accessories, packaging, tags, and components whenever possible.

Products sold by Monsterhoods include:

• Dresses
• Jackets
• Skirts

Items Not Eligible for Return

Returns may be refused if:

• The return request is submitted after the 60-day return period.
• The product has been intentionally damaged, altered, or misused after delivery.
• The item is returned without sufficient identifying information to locate the original order.

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

How to Request a Return

To begin a return:

• Contact our Customer Support by email.
• • Order number
  • Customer name
  • Reason for the return
  • Photos if the item is damaged or incorrect
• Wait for return authorization.
• If approved, a prepaid return shipping label will be emailed to you.
• Download and print the return label.
• Attach the label securely to your package.
• Ship the package using the instructions provided.

Returns sent without prior approval may experience processing delays.

Return Shipping

Approved returns include:

There are:

• No return shipping charges for approved returns.
• No storage fees.
• No handling fees for approved returns.

Inspection Process

After we receive your returned item, we will inspect it to verify:

• Item condition
• Product identification
• Return eligibility
• Order information

Inspection is typically completed as quickly as possible after the package arrives.

If additional information is required, our support team will contact you.

Refund Policy

Once your return has been approved following inspection, your refund will be processed.

Refund processing time:

Within 7 business days

Refunds are issued to the original payment method used for the purchase.

Depending on your financial institution or payment provider, the funds may take additional time to appear in your account after the refund has been issued.

Partial Refunds

In certain situations, a partial refund may be issued if:

• Part of the order is returned.
• Only eligible items are approved for refund.
• The customer chooses to keep part of the order.

Any partial refund will be explained before processing whenever applicable.

Exchanges

If you receive:

• A defective item
• A damaged item
• An incorrect item

please contact us promptly.

After reviewing your request, we will provide an appropriate solution, which may include:

• Replacement
• Exchange
• Refund

The solution provided will depend on product availability and the circumstances of the order.

Damaged or Incorrect Orders

If your package arrives damaged or contains the wrong item, please contact us as soon as possible.

To help us resolve your request quickly, please provide:

• Order number
• Clear photographs of the item
• Photos of the shipping package
• Photos of the shipping label (if available)

This information allows us to investigate and provide an appropriate resolution.

Cancellations

If you need to cancel your order, please contact us immediately.

Orders that have already been processed or shipped may no longer be eligible for cancellation and may instead qualify under this Return & Refund Policy.

Return Examples

Example 1

A customer receives a jacket that does not fit.

• The customer contacts us within 60 days.
• The return request is approved.
• A prepaid return label is emailed.
• The customer returns the item.
• After inspection, a refund is issued within 7 business days.

Example 2

A customer receives a damaged dress.

• The customer emails photos of the damage.
• The issue is reviewed.
• A prepaid return label is provided if a return is required.
• After inspection, the customer receives an exchange or a full refund, as appropriate.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Packaging returned items securely.
• Following the approved return instructions.
• Shipping the return using the provided prepaid label.

Contact Information

If you have any questions regarding returns or refunds, please contact us.

Monsterhoods

Website: monsterhoods.com

Email: support@monsterhoods.com

Business Address:

106 Gildersleeve Rd
Portland, CT 06480-1263
United States

Support Hours:

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business operations, legal obligations, or customer service practices.

The most current version will always be available on our website and will include the latest Effective Date.