Cancel / Change Order


Effective Date: July 14, 2026

At Monsterhoods, we understand that you may need to cancel or modify an order after it has been placed. This policy explains when an order may be canceled or changed, how to request a modification, and what happens once an order has entered processing or shipment.

Summary

  • Orders may be canceled or changed before they enter processing.
  • Requests should be submitted as soon as possible after placing the order.
  • Once an order has entered processing or has been shipped, it generally cannot be canceled or modified.
  • If cancellation is approved after payment, a full refund will be issued to the original payment method.
  • If an order cannot be canceled, it may still qualify for a return under our Return & Refund Policy.
  • There are no cancellation fees and no order modification fees.

Contact Information

For cancellation or order change requests, please contact us immediately.

Monsterhoods

Website: monsterhoods.com

Email: support@monsterhoods.com

Business Address:

106 Gildersleeve Rd
Portland, CT 06480-1263
United States

Support Hours:

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Cancellation Policy

You may request to cancel your order after it has been placed.

Cancellation requests are reviewed based on the current status of the order.

An order can generally be canceled if it has not yet entered the preparation or shipping process.

Because orders are processed quickly, we recommend contacting us immediately after placing your order.

Order Changes

You may request changes before your order enters processing.

Possible changes include:

  • Shipping address
  • Billing information
  • Recipient name
  • Product size (if available)
  • Product quantity
  • Removing an item
  • Adding an item (subject to availability)
  • Correcting contact information

All requested changes are subject to inventory availability and processing status.

Orders That Cannot Be Changed or Canceled

Once an order has:

  • Entered preparation,
  • Been packed,
  • Been assigned to a shipping carrier, or
  • Been shipped,

it generally cannot be canceled or modified. If your order has already shipped, please refer to our Return & Refund Policy after delivery.

How to Request a Cancellation or Change

Please email our Customer Support with:

  • Order number
  • Full name
  • Email address used for the order
  • Requested cancellation or modification
  • Any additional information that may help us process your request

We will review your request and respond as quickly as reasonably possible.

Approval Process

Every request is reviewed individually.

Approval depends on factors including:

  • Order status
  • Processing stage
  • Inventory availability
  • Shipping status
  • Payment status

Submitting a request does not guarantee that a cancellation or modification can be completed.

Refunds for Approved Cancellations

If your cancellation request is approved before shipment:

  • The order will be canceled.
  • Any payment received will be refunded to the original payment method.
  • Refunds are typically processed within 7 business days.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

Pricing Changes

If an approved order modification changes the order value:

  • Additional payment may be required before processing, or
  • A partial refund will be issued if the updated order total is lower.

Any price adjustment will be communicated before the modification is finalized.

Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

If the duplicate order has not entered processing, we will make reasonable efforts to cancel the duplicate order and issue the appropriate refund.

Incorrect Shipping Information

If you notice an incorrect shipping address or recipient information, contact us immediately.

We will make reasonable efforts to update your information before the order enters processing.

Once an order has been shipped, we may no longer be able to modify the delivery address.

Order Availability

Occasionally, an item may become unavailable after an order is placed.

If this occurs, we may:

  • Contact you regarding available options,
  • Offer a replacement where appropriate,
  • Issue a partial refund, or
  • Cancel the affected item or order and provide a full refund if necessary.

Examples

Example 1

A customer places an order at 10:00 AM and requests cancellation at 10:20 AM before processing begins.

Result: The cancellation is approved, and a full refund is issued.

Example 2

A customer requests a size change shortly after placing an order.

Result: If the order has not entered processing and the requested size is available, the order is updated.

Example 3

A customer requests cancellation after receiving a shipping confirmation.

Result: The order can no longer be canceled. The customer may request a return after delivery if the purchase qualifies under the Return & Refund Policy.

Related Policies

For additional information, please review our:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

Policy Updates

We may update this Cancel / Change Order Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

The latest version will always be available on our website with the current Effective Date.